Client Relationship Manager

Dallas, TX

Full Time

dcH

Mid Level

At the heart of our company is our people. People from many different backgrounds with different vantage points, opinions, and experiences. We strive to continually lead with our IMPACT values and empower our employees to develop their full potential on a team that is passionate about acceptance, inclusivity, and achievement. Our employees are the driving force for the innovation, collaboration and creativity that enables our organization to deliver strategic success.

Job Summary:
The Client Relationships Manager will forge robust client partnerships and foster strategic business growth. This role will provide a proactive approach to account management; anticipating client needs and positioning the company as a valuable partner. The Client Relationships Manager will be responsible for maintaining existing client relationships and identifying opportunities to drive growth and retention.

Primary Duties and Responsibilities:

Responsible for managing strategic business relationships and providing ongoing support to customers
Lead development of product/service training and education materials for new and current clients to increase product knowledge and utilization
Analyze customer data, business environment, and industry trends to improve customer experience, identify trends and opportunities for improvement
Partner with the Sales team to determine any upsell opportunities for current customer book
Identify key customers and list action steps to manage those relationships to drive business growth and retention
Work closely with sales, product, and operations teams to align customer relationship initiatives with strategic business goals
Review customer issues and concerns and seek to improve the customer experience

Additional Responsibilities:

Additional duties as assigned

Critical Competencies:

Ownership & Execution - Demonstrates a sense of ownership to drive issues to closure, maximizes the use of existing processes while continuously pursuing ways to improve efficiencies, sets aggressive goals, monitors progress, delivers results, seizes more opportunities than others
Enthusiasm & Passion - Communicates a compelling and inspired vision of core purpose, focused on the future, inspires others to take the journey, sparks passion and creativity among those around them
Customer Centric - Establishes and maintains effective relationships with customers, effectively aligns strategy with customer's business, anticipates customers' needs, and sets high standards for customer service

The Individual:

Strong verbal and written communication skills
Ability to establish and maintain long-term relationships, in person and over the phone
Good organizational skills including the ability to manage multiple parallel tasks and set priorities
Strong critical thinking and problem-solving skills

Qualifications:

Bachelor's degrees
3-5 years of experience in a client-facing role such as sales/relationship management, client relations/experience, or account management

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.

If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law in order to apply for employment at Simplify Compliance, please contact our Talent Acquisition Team 1.800.727.5257, ext. 8101.

Job applicants may request to review the company's Affirmative Action plans by contacting the talent acquisition team/recruiter, Human Resources department or Chief People Officer.

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