BLR | Leadership Platforms | CCMI

Client Relationship Manager

dcH - Dallas, TX - Full Time

Job Summary: 
The Client Relationships Manager will forge robust client partnerships and foster strategic business growth. This role will provide a proactive approach to account management; anticipating client needs and positioning the company as a valuable partner. The Client Relationships Manager will be responsible for maintaining existing client relationships and identifying opportunities to drive growth and retention. 

Primary Duties and Responsibilities:

  • Responsible for managing strategic business relationships and providing ongoing support to customers 
  • Lead development of product/service training and education materials for new and current clients to increase product knowledge and utilization 
  • Analyze customer data, business environment, and industry trends to improve customer experience, identify trends and opportunities for improvement 
  • Partner with the Sales team to determine any upsell opportunities for current customer book 
  • Identify key customers and list action steps to manage those relationships to drive business growth and retention 
  • Work closely with sales, product, and operations teams to align customer relationship initiatives with strategic business goals
  • Review customer issues and concerns and seek to improve the customer experience

Additional Responsibilities:

  • Additional duties as assigned 

Critical Competencies:

  • Ownership & Execution - Demonstrates a sense of ownership to drive issues to closure, maximizes the use of existing processes while continuously pursuing ways to improve efficiencies, sets aggressive goals, monitors progress, delivers results, seizes more opportunities than others
  • Enthusiasm & Passion - Communicates a compelling and inspired vision of core purpose, focused on the future, inspires others to take the journey, sparks passion and creativity among those around them 
  • Customer Centric - Establishes and maintains effective relationships with customers, effectively aligns strategy with customer's business, anticipates customers' needs, and sets high standards for customer service

The Individual:

  • Strong verbal and written communication skills 
  • Ability to establish and maintain long-term relationships, in person and over the phone 
  • Good organizational skills including the ability to manage multiple parallel tasks and set priorities 
  • Strong critical thinking and problem-solving skills

Qualifications: 

  • Bachelor's degrees 
  • 3-5 years of experience in a client-facing role such as sales/relationship management, client relations/experience, or account management 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.

If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law in order to apply for employment at Simplify Compliance, please contact our Talent Acquisition Team 1.800.727.5257, ext. 8101.

Job applicants may request to review the company's Affirmative Action plans by contacting the talent acquisition team/recruiter, Human Resources department or Chief People Officer.

Apply: Client Relationship Manager
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Who referred you to this position? Enter their first and last name here.*
What’s your citizenship / employment eligibility?*
What’s your highest level of education completed?*
LinkedInLinkedIn profile URL:
Desired salary*
Earliest start date?*
If you were referred to this position by a community organization supporting diversity/minorities, women, individuals with disabilities, a state workforce agency or veteran-focused organizations, please provide the name of the organization. Otherwise, enter N/A.*
If you were referred to this position by a current or former Simplify Compliance employee, please provide the name of the individual. Otherwise, enter N/A,*
Will you now or in the future require a sponsorship for a visa (i.e. H1-B visa)?*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*