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Customer Service Representative

Are you a rock star CSR? Then we need you at BLR! Our elite CSR team is responsible for building relationships with new and existing customers. We pride ourselves in providing exceptional customer service while selling our products and services. This is not your typical call center CSR position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Maximize all opportunities to provide superior customer service to our customers
  • Display professionalism and use courtesy when dealing with customers and co-workers
  • Cross sell related products to customers as they call in with inquiries
  • Research and resolve complaints to ensure customer retention and satisfaction
  • Maintain knowledge of Company products and services to accurately communicate subscription and price information
  • Assist customers with electronic services
  • Accurately update customer records with every phone call
  • Research and respond to customer inquiries and problems in a timely manner
  • Accurately document customer correspondence in QF
  • Actively participate in department incentive programs
  • Understand and have general knowledge of circulation management functions
  • Assist with processing returned mail

QUALIFICATIONS:

  • 1-3 years customer service experience required
  • High School Diploma or equivalent required
  • Excellent written and verbal communication skills with good telephone demeanor
  • Problem solving skills, self-motivated, goal and team oriented
  • Strong computer skills; proficient in Excel, Access and MS Word

WE OFFER:

  • Competitive salary
  • Comprehensive benefits package includes medical, dental and 401k
  • Access to industry leading and award winning training – 24/7
  • Great and rewarding work environment

Our hiring process includes a post-offer drug test and criminal check for candidates who are offered a position. Qualified candidates apply today!

Simplify Compliance is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.  All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.

If you are vision-impaired or have some other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Simplify Compliance, please contact our Talent Acquisition Team 1.800.727.5257.
 

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